Aminat Ibrahim
About
Highly detail-oriented and customer-focused banking professional with extensive experience across retail banking, transaction processing, and branch operations. Proven ability to manage high-volume financial transactions with exceptional accuracy, ensuring stringent compliance with AML and regulatory standards. Adept at driving customer relationship management and operational efficiency within fast-paced environments, committed to delivering excellent service and problem-solving solutions.
Work
Guaranty Trust Bank (GTBank)
|Transaction Officer
Nigeria
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Summary
Manages high-volume financial transactions and cash operations, ensuring compliance with banking policies and delivering exceptional customer service.
Highlights
Processed and authorized daily customer transactions, consistently ensuring strict compliance with banking policies and regulatory requirements.
Monitored and reported suspicious activities, rigorously adhering to Anti-Money Laundering (AML) standards to safeguard financial integrity.
Managed comprehensive cash operations, including vault balancing and reconciliation, consistently achieving zero discrepancies in daily financial records.
Delivered professional, courteous, and confidential service to diverse customers, enhancing trust and maintaining high service standards.
Gemstone Microfinance Bank
|Branch Head
Nigeria
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Summary
Led daily branch operations, managed financial performance, and drove customer acquisition initiatives to enhance service efficiency and growth.
Highlights
Supervised and optimized daily branch operations and staff performance, enhancing overall service efficiency and operational effectiveness.
Managed all financial records, budgets, and operational reports, providing critical insights for strategic planning and resource allocation.
Led successful customer acquisition and community marketing initiatives, contributing to branch growth and increased market penetration.
Developed and delivered comprehensive training programs on BankOne software and service standards, significantly improving staff proficiency and operational consistency.
Gemstone Microfinance Bank
|Teller / Customer Service Officer
Nigeria
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Summary
Processed customer transactions, resolved inquiries, and supported loan operations while maintaining high accuracy and service standards.
Highlights
Accurately handled a high volume of daily deposits, withdrawals, and loan payments, maintaining transactional integrity and minimizing errors.
Professionally resolved diverse customer inquiries and account issues, ensuring high levels of customer satisfaction and retention.
Provided essential support for loan application and disbursement processes, facilitating efficient and compliant financial service delivery.
Education
Shehu Idris College of Health Science & Technology
Higher National Diploma (HND)
Environmental Health Technology
Shehu Idris College of Health Science & Technology
National Diploma (ND)
Environmental Health Technology
Victory Academy
Secondary Education
Senior Secondary Certificate Examination (SSCE)
Nawairu-ud-deen Nursery/Primary School
Primary Education
Primary Education
Languages
English
Certificates
Environmental Impact Assessment
Issued By
DPR
HSE Levels 1-3
Issued By
British International Safety Organization
Basic First Aid / CPR
Skills
Customer Service Excellence & Relationship Management
Customer Service Excellence & Relationship Management.
Cash Handling & Transaction Processing
Cash Handling & Transaction Processing.
AML & Regulatory Compliance Awareness
AML & Regulatory Compliance Awareness.
Account Management & Issue Resolution
Account Management & Issue Resolution.
Attention to Detail & Accuracy
Attention to Detail & Accuracy.
Written & Verbal Communication
Written & Verbal Communication.
Team Collaboration & Service Delivery
Team Collaboration & Service Delivery.
Banking Software & Data Entry (BankOne)
Banking Software & Data Entry (BankOne).